Spanish appointment and queue software
Appointments and queues, without the queue. For public bodies and healthcare centres.
Citizens book in two minutes from their phone. Your staff work with a clear agenda and an orderly queue. All under your own branding.
Features
What a public service desk needs.
-
Online booking
Agendas per service and office, with slots, holidays and opening hours.
-
QR confirmation
An email with a QR code and a calendar file so nobody forgets.
-
Change or cancel
Citizens manage their booking without calling. The slot is freed again.
-
Walk-in tickets
Tickets with a daily quota, priorities and orderly numbering.
-
Your own branding
Your logo, colours and texts on the citizen portal.
-
Security and isolation
Console with multi-factor login and data kept apart per body.
How it works
Three steps for the citizen.
- Citizen Book Choose service, day and time on your body's portal.
- Citizen Confirmation Receive an email with the QR code and a calendar entry.
- Office Service Arrive, check in and get called by ticket.
Who it is for
Built for public, in-person services.
- City councils
Registry, records, social services
- Registry, local taxes, records, social services
- One agenda per service and local holidays
- Portal in council branding
- Public bodies
Busy offices
- Daily quotas
- Service priorities
- Several offices in one panel
- Healthcare centres
Admissions and scheduling
- Outpatients and admissions
- Fewer calls to book
- An orderly waiting room
Security and compliance
Built for the public sector from day one.
What the data protection officer and the IT team usually ask, answered here.
- 01
GDPR and data in the EU
Hosted on OVHcloud, a European provider whose infrastructure holds ENS certification.
- 02
Every body, isolated
Each body's data lives apart from everyone else's.
- 03
Staff access with MFA
Multi-factor login required for the console.
- 04
Traceability
Every status change of an appointment or a ticket is logged.
- 05
Accessibility
Citizen portal designed for WCAG 2.1 AA (EN 301 549), with automated tests on every release.
How to buy
Easy to procure, quick to launch.
-
Cloud service (SaaS)
No servers or installation. Subscription per body.
-
Public procurement
Through a minor contract or a tender. We help with the technical documentation.
-
Launch with your team
We set up services, offices, agendas and branding.
-
Support from Spain
Our own team in Madrid, in your language and time zone.
FAQ
What we are usually asked.
How do we get started?
We set up your services, offices, agendas and branding together with your team. We walk through it in the demo.
Do we need to install anything?
No. TURNIUM™ is a cloud service (SaaS). Staff use a browser and citizens use their phone.
Can we use our own logo and colours?
Yes. The citizen portal shows your logo, colours and institutional texts.
Where is the data?
On OVHcloud, a European provider. Each body's data is kept apart from the rest.
Does it handle walk-ins?
Yes. Walk-in tickets with a daily quota and priorities work alongside booked appointments.
See TURNIUM™ with your own services.
We build the demo around your real offices and agendas.